We do our absolute best to make returns hassle-free for you. In order to return a product, please contact us. Please make sure to have your order number ready when contacting our team.
If a product is received damaged, we ask that you take pictures of the affected product and contact us at your earliest convenience. Do not under any circumstance install a product that is damaged.
If a manufacturer defect is discovered during installation, we ask that you take pictures of the affected product and contact us before proceeding any further with the installation.
In the rare case of a fitment issue, WheelWiz will not cover any labour costs incurred.
We ask that you keep all original boxes and protective packaging for a week after delivery of your order. In the case of a return, we ask that products be shipped back in the same state as they were originally received.
Conditions for a full refund
- An order is unable to be fulfilled and a comparable product is unavailable
- A product is received damaged and a replacement cannot be fulfilled
- A pricing error is made on behalf of the manufacturer and the surplus cannot be absorbed by neither WheelWiz nor the consumer
Conditions for an exchange without a restocking fee
- A product is received damaged
- A product has a manufacturer defect
- A product does not match the description to that of the one originally purchased
Condition for a refund subject to a 15% restocking & shipping fees
- An order is cancelled during transit or refused upon delivery
No refunds or exchanges
- Used/damaged products
- Mounted/balanced packages
- Special order/final sale products
- Orders returned without a return number
- Products damaged during installation
- Products damaged by road hazards
- 30 days after sale
- Refunds will be credited to the original method of payment used within 2-5 business days of reception